FAQS
How long will my products take to be delivered?
If the products you have ordered are in-stock we endeavour to deliver to you within 3 working days.
What is lactose-intolerance?
“Lactose intolerance is a common digestive problem where the body is unable to digest lactose, a type of sugar mainly found in milk and dairy products. It is caused by a shortage of the enzyme lactase, which is needed to break down lactose so it can be absorbed into the bloodstream.”
For more information visit: http://www.nhs.uk/conditions/lactose-intolerance/Pages/Introduction.aspx
What is Coeliac disease?
“Coeliac disease is a common digestive condition where a person has an adverse reaction to gluten...Coeliac disease is what is known as an autoimmune condition. This is where the immune system- the body's defence against infection- mistakenly attacks healthy tissue. Coeliac disease isn't an allergy or an intolerance to gluten.”
For more information visit: http://www.nhs.uk/conditions/coeliac-disease/Pages/Introduction.aspx
Are American Muffin Co. Ltd. products suitable for vegans, coeliacs or vegetarians?
All products are suitable for vegetarians, all gluten-free products are suitable for coeliacs and our flapjacks and egg-free products are suitable for vegans.
What is Gluten?
Gluten is a protein that is found in the cereals: wheat, barley and rye. It is commonly found in foods such as: pasta, cakes, breakfast cereals, and most types of bread. Most beers are also made from barley.
How long do American Muffin Co. Ltd. products keep for?
Our products vary in how long they can be stored for but our muffins and cakes usually last between 12-16, our cookies last between 12-26 weeks and our flapjacks around 6 months.
Each pack will have a best before date printed upon it.
How should I store American Muffin Co. Ltd. products?
Our products should be stored away from direct sunlight, ideally in a cool, dry place.
Do some products labelled as 'gluten-free' contain some gluten?
Since January 2012 all products labelled 'gluten-free' have to adhere to a European Codex Standard which sets the maximum amount of gluten allowed in these products to be no more than 20 parts per million in each final product. That's the same as 0.002% or 0.002g per 100g of food.
Where are American Muffin Co. Ltd. products made?
All our products are baked and packaged at our factory in Park Royal, London, England.
Are American Muffin Co. Ltd. products frozen before they are baked?
No, we have never frozen our products. Many other companies half-bake and then freeze their baked goods but we never have. We mix and bake our products then pack them once they have cooled. This maintains their freshness.
American Muffin Co. Ltd. products nut-free?
Not all our products contain nuts however; we do make nut products in the same factory.
Can I heat American Muffin Co. Ltd. products?
Yes, in fact with some products we urge you to try it, just microwave them for 10-15 seconds. Our personal favourite is heating up our brownies and topping them with cream or ice cream and then adding some freshly chopped strawberries. It’s delicious, try it yourself and make it your own by adding nuts and fruit of your choice.
Why do you use rapeseed oil?
We choose to bake with rapeseed oil because it’s a healthy choice cooking oil. It has less unhealthy saturated fat than all other cooking oils and fats and is high in beneficial monounsaturated and polyunsaturated fats omega 3, 6 and 9, so can help maintain healthy cholesterol levels as part of a healthy balanced diet, beneficial for heart health.
It is also not Genetically Modified and it is produced and packed in the UK.
Is olive oil better for you than rapeseed oil?
Both oils are good choices as they are high in unsaturated fatty acids. However, rapeseed oil has less unhealthy saturated fat than all cooking oils - 50% less than olive oil.